Spectrum Voice and Unified Communications Offers
Simplify communication and collaboration across your organization with powerful solutions
Enterprise Trunking
Optimize your business voice infrastructure with Spectrum enterprise trunking solutions. Trunking lets you keep all the features of traditional telephony systems at a decreased cost. In addition, your business will always remain accessible with Spectrum’s SLA-governed trunking service.
- Unlimited local calling
- Affordable voice communication service that adapts to your needs
- Delivered over Spectrum’s robust fiber network
- Offers include PRI Trunking, SIP, and traditional analog options
- 99% availability guaranteed by SLA
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Unified Communications Omnichannel
Modern customers prefer to interact with brands using online options. Make your business more accessible by adding the power of social media and webchat to your Unified Communications solution. Spectrum Omnichannel provides additional tools to help you connect with your customers via social media channels, web chat, web callbacks, email, and more.
- Single, intuitive platform for all your communication needs
- Provides a more engaging customer experience
- Allows communication with customers across multiple channels
- Quick access to customer interaction and account history
- Improves agent performance and productivity
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Hosted Call Center
Call center technology is constantly evolving, and maintaining an on-premises call center can become a costly burden for your organization. Spectrum offers a fully-managed call center solution to solve this challenge. Free up internal IT resources and maintain a reliable, affordable call center that delivers superior customer interaction.
- A cloud-powered solution that combines traditional call center capabilities with Unified Communications
- Spectrum’s fiber-based network offers reliable and consistent performance
- Suitable for small help desks and large-scale customer support centers
- Includes advanced interaction monitoring and tracking features
- Integrated business continuity and disaster recovery
- Intuitive web portals for call center monitoring and management
- 24/7/365 technical support from U.S.-based team
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Unified Communications
Empower your workforce with an all-in-one collaboration suite. Unified Communications helps your team stay connected through channels including voice, calling, video conferencing, chat, meetings, file sharing, and more.
- Enhance workforce communication and productivity
- Communicate using desktops, desk phones, and mobile devices
- Fully integrated voice and video calling
- Designed and installed by Spectrum experts
- Technical support is available 24/7/365
- Secure network with 99.99% availability