Call Trend Analysis
Dashboard
net2phone’s analytics dashboard allows you to monitor all company calls from a single location based on date, time and duration of the call.
Identify Trends
Trends followed by incoming, outgoing and missed calls can be analyzed by tracking the pattern of calls during various times in a week. This data can be used to identify call volumes and adjustments can be made to fine tune efficiency metrics.
Performance Management
Track Performance
Monitor individual performance of team members and departments. Track the duration of each call and number of missed and answered calls all from within your dashboard. These reports help determine where your business stands, which metrics need improving, and other valuable nuggets of information.
Statistics
View statistics and quickly gain an insight on your corporation’s performance. Look into specific departments and how their members perform all in real time.
Target Marketing
Call Origin & Volume
Pinpoint specific regions that bring the most traffic and business to your company by examining call volume and use this information to tweak your marketing campaigns to prospective regions.
Land Leads
net2phone analytic reports assist in pinpointing high traffic locations which can help land more business.
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