Spectrum Business Phone Features
All the modern features you need to stay in touch with customers. Read the complete list of available features for Spectrum office phone plans. Feature availability depends on the type of phone plan you have purchased. Please get in touch for more details or visit Spectrum Business Phone
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Dialing
Call Hold
Put one party on hold while you connect with another. Supports both incoming and outgoing third-party calls. Both calls remain active, and you can alternate between the two.
Call Logs
Saves all the calls you have received, dialed, or missed.
Call Return
Place a call to the last party that called you.
Call Transfer
Transfers the current ongoing call to another (external or internal) line.
Call Waiting
Keep multiple calls active at the same time.
Call Waiting Cancel
Minimizes interruptions by disabling incoming calls if a call is active.
Caller ID Custom
Pick which name and number is displayed when you make an outgoing call
Extension Dialing
Links all workplace phones using an extension.
Hold Music
Plays pre-set music for incoming calls currently on hold.
Speed Dial
Quickly dial frequently contacted numbers.
3-Way Calling
Lets you connect with multiple parties at the same time.
Receiving
Auto Attendant
Answers calls and plays a menu of pre-defined connection options for the caller.
Directed Call Pick Up
Receive incoming calls to another line by simply pressing *+extension number on your phone.
Hunt Groups
Directs incoming calls to available extension so the caller can talk to a live person.
Intercept
Lets callers know if the number they have dialed is disconnected.
Screening
Call Blocking
Blocks selective inbound calls, including third-party, international, long-distance, collect, and operator/directory assistance.
Call Guard
Block robocalls and other spam calls, so you don’t get any alerts. The Caller ID will display a SPAM RISK message for all telemarketing calls. Create an Allow List to ensure no calls from the allowed numbers are blocked by the Call Guard feature.
Caller ID
Restrict incoming calls from anonymous numbers as well as specific numbers.
Selective Call Rejection
Lets you create a list of blocked numbers. The blocked caller will hear a polite message stating that you are currently not accepting any calls.
Forwarding
Call Forwarding
Forward incoming calls to an alternative number.
Call Forwarding Always
Forward all incoming calls to an alternative number.
Call Forwarding Ring Splash
A short ring alerts you whenever a call is forwarded.
Call Forwarding Selective
Select which incoming calls will be forwarded to an alternativenumber
Forwarding No Answer / Busy
Forwards incoming calls in case the party doesn’t answer or the line is busy.
Voicemail
Voicemail (VM to Text)
Voicemails are converted to text and sent to your email or mobile for quick review. The audio file is also sent with the text transcript.
Fax Mailbox
View received faxes online and also get a copy of the fax via email.
Fax to Email
Send incoming faxes to your email inbox
PIN Skip
Skips the need for a PIN when accessing your Voicemail
PIN Resets / Changes
Change the access passcode for your Voicemail inbox.
Voicemail
Lets callers leave a short audio message.
Voicemail Setup
Set up a personal Voicemail inbox and an access PIN.
Voicemail to Email
Send saved voicemails to your email inbox.